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Thank you for submitting your service request.  
The quality of our watches is of utmost importance to us, and we take our service requests seriously.
A member of our team will analyze your request and provide you with a response within two business days. They will let you know if there is perhaps a small adjustment you can make from your end that will resolve your issue, or they will provide you with return instructions so that we can get your watch fixed and back on your wrist as soon as possible!