The LIV Pledge
Our promise to you is to deliver a quality timepiece created in the tradition of Swiss watchmaking and craftsmanship. Our Quality Assurance team ensures that every component of every timepiece undergoes rigorous testing for all the criteria we've established. Any watch purchased at LIVwatches.com is automatically registered and covered under our international five-year warranty.
Quality Assurance Processes
From the multitude of parts, large and small, to the finished product, every part of a LIV watch has been thoroughly inspected and tested to ensure that it has met all visual and functional tests. We test all movements and movement components to ensure that they are technically, dimensionally, and aesthetically sound. We subject all our cases to water-resistance and condensation tests. We verify the quality of the hands, dials, straps, and bracelets. We also conduct tests during our casing-up and assembly processes. Once a LIV watch is cased up, it's subject to another round of testing, including airtightness, functionality testing, and a microscope-aesthetic test.
Additional Warranty Information
Our watches are covered by a five-year* warranty from the date of original purchase.
*Important note regarding automatic watches: Every automatic watch requires maintenance and the frequency depends on the model, climate, and conditions of use. As a general rule, your automatic watch should have a complete LIV Watches overhaul every 20-24 months. Our warranty covers movement overhauls within the first 20-24 months only and will cover any movement accuracy issues only if the movement has been overhauled at the recommended intervals by LIV Watches up until 5 years from the original purchase date.
Please note that our warranty does not cover:
For the warranty on your watch to remain valid, you are required to:
Failure to respect these requirements renders all rights resulting from the LIV Watches International Warranty null and void. Only LIV Watches will decide, at its sole discretion, to repair or take any other appropriate measure regarding the LIV Watches timepiece under this International Warranty.
If you purchase a LIV watch as a gift, please note that the warranty is only registered in your name. The recipient must register the watch in their name within 30 days of receipt at LIVwatches.com/register
Warranties are NOT transferrable after 30 days from the date of purchase.